Terms and Conditions

COVID-19

COVID-19
Protection policies and procedures against COVID-19

In order to comply with the general measures established by the Spanish Government as “COVI-19 risk management contingency plan”, La Galbana management wants to present in this document a protocol adapted to the specific characteristics of the La Galbana apartments.

  1. All the apartments have their access from a wide open space in open air, which favors in a very important way their safety and hygiene conditions and greatly hinders the spread of the virus
  2. Guest arrival and check-in will always be done in a staggered way to avoid their coincidence in the entrance hall or stairs.  
    In the event that the official security measures prevent any client from accessing to La Galbana, the amounts that he may have transferred for his reservation will be returned in full.
  3. The mandatory minimum safety distance of one and a half meters will always be maintained with the reception, maintenance and cleaning staff.
  4. The use of the shared television room will be restricted to two people.
  5. The dimensions of the landscaped patio, swimming pool and pergola, allow a capacity of 15 people keeping a distance of two meters from each other.
  6. The pool water purification system is carried out by means of an automatic dosing saline water electrolysis process.
  7. The accommodation capacity of the house is 10-12 people, which guarantees allowance to respect safety distance while using the pool environment.
  8. Superfluous textiles, which may harbor some traces of contamination, such as extra rugs, pillows and blankets have been removed from the apartments. 
  9. As for the rest of the textile elements, such as cushions, mattresses or curtains, and the non-textile ones, such as knobs, furniture and smooth areas, they will be carefully disinfected with virucidal before the entry of each client.
  10. Guests will find hydrogel for hand hygiene at the entrance to La Galbana.
  11. In consideration of the future occupants and cleaning staff, clients should make sure upon leaving that they leave the apartment in the same cleaning conditions in which they found it, and will deposit the bedding and towels in the bag found in the closet. .

We hope that our clients will excuse the inconveniences that this protocol entails, in which only a better preservation of health is pursued so that this pandemic will be overcome in the short term.

 

Suplements

 

In response to Coronavirus (COVID-19) pandemic, there will be a special cleaning and disinfection surcharge of € 15 for stays longer than 3 days and € 10 for 2 nights

 

Booking

In order to make a confirmed reservation you should:

– Transfer 25% of the amount due to the bank account given, describing it as “Alquiler de La Galbana” with your name

– Send copy of the transfer receipt to info@lagalbana.com

– You can pay the rest of the amount on checking in

Cancellations

Cancellations should be requested by sending an e-mail to: info@lagalbana.com

– If you cancel 15 days or more before the date you booked you get 100% of your payment back
– If you cancel 8 to 15 days before that date you get 50% back
– Cancelling 7 or fewer days before does not entitle you to a refund.

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