La Galbana | Phone: +34.672.351.900 | Email: info@lagalbana.com | Calle Merced Nº34 11150 Vejer de la Frontera – Costa de La Luz – Cádiz -España.
Privacy Policy
1. INTRODUCTION
The website www.lagalbana.com/ (hereinafter, the “Website”) is owned by Luis Mapelli Caffarena and Amalia Serrano (hereinafter, LA GALBANA), with registered office at: la Merced 40,34 – 11150 VEJER DE LA FRONTERA (CÁDIZ) and CIF B11373883.
The information or personal data you provide will be processed in accordance with the provisions of this Privacy Policy and Data Protection Policy.
By using this website, you consent to the processing of said information and data and declare that all information or data you provide is true and accurate.
Each time you use this website, you will be subject to the Privacy Policy in force at that time. You should review it to ensure your compliance.
LA GALBANA is committed to complying with personal data protection regulations and respecting user privacy. The goal is to provide the best service to users, and this requires access to their data.
2. DATA PROTECTION – LOPD
DATA CONTROLLER
Data Controller: LA GALBANA
Tax ID No.: 30777148C
Address: C/ MERCED 34 – 11150 VEJER DE LA FRONTERA (CÁDIZ)
Telephone: +34 672351900
Email: INFO@LAGALBANA.COM
Official registration number: A/CA/0017
LEGAL BASIS.
The processing of your Personal Information is based on your consent when browsing or providing us with information through the contact form, the execution of a contract between us, the fulfillment of a legal obligation, or the legitimate interest of LA GALBANA.
By using the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information, as described in this Policy.
We recommend that you, as a User, read this Privacy Policy carefully and in its entirety and use it to make informed decisions.
If you do not provide the data necessary for these purposes, it will not be possible to provide you with the services. The data will be retained as long as the relationship is maintained and its deletion is not requested, and in any case, in compliance with any applicable legal limitation periods.
ACTIVITY LOG.
In accordance with Organic Law 3/2018 on the Protection of Personal Data and Articles 12 to 14 of the European General Data Protection Regulation 2016/679, we inform you that the personal data provided to this company, whether from the data subject or a person authorized by them, and with your express consent, will be incorporated into Processing Activity Logs (RAT), which are necessary for the services we offer.
PURPOSE.
Our main activity is accommodation and catering, so the processing of personal data you provide will be aimed at managing said activity.
The information provided in the contact form, or when registering as a user, is understood to be truthful, and only adequate, relevant, and non-excessive information will be collected to serve you as a customer and properly provide the contracted products or services. We will also collect, with your express consent, which you can grant through the contact form, to manage subscription lists, follow-ups, send newsletters, promotions, and special offers. We will also collect information to moderate and respond to comments from website users.
Other purposes we may use to process your personal data include:
• Offering you our products, including personalized viewing of our Site.
• Storing and processing such information on our behalf.
Providing you with advertisements and helping us evaluate the success of our advertising campaigns and assisting us in retargeting our services.
• Providing you with commercial offers and promotional materials related to our Site and our services. • Conducting research, technical diagnostics, or analysis.
INFORMATION RETENTION.
We will retain your personal information for as long as necessary to provide you with our online sales services, as well as to comply with our legal obligations, resolve disputes, and implement and enforce our policies. Pursuant to applicable laws, we will retain records containing customer personal information, communications, and any other information required by applicable laws and regulations.
Therefore, once the personal data provided is no longer necessary, and without derogating from other legal requirements, it will be deleted from our files and the media on which the information containing the personal data provided will be destroyed or returned to the data subject, as applicable. The retention of copies of said information is not permitted.
We may rectify, replace, or delete inaccurate information at any time and at our sole discretion.
COMMERCIAL COMMUNICATIONS. In relation to these services, we inform you that if you expressly consent to this on our contact form, or after entering into a business relationship with us, you authorize us to send you commercial communications about similar products to those of interest to you, by email or any other equivalent electronic means of communication, as well as through telephone calls. You can change your preferences regarding the sending of such commercial communications by email to: info@lagalbana.com
TRANSFER.
Your data will only be used for the purposes indicated above and will not be transferred to third parties, except for those communications to Authorities, Agencies, or Public Administration Offices that have been consented to by you or an authorized person for the proper fulfillment of obligations arising from the contracted services, or that are required or authorized by law, and always in accordance with the provisions of our Data Protection Information Policy posted on our website.
We may, however, share the information with our data processors, such as tax and labor services, consulting services, IT services, and similar services.
We will not carry out International Data Transfers, and none are currently planned for the future. In the event of any changes, we will expressly inform you.
EXERCISE OF RIGHTS.
If you wish to exercise your rights of access, rectification, erasure, portability, deletion, restriction of processing, or objection, you may do so by writing to the following email address:
INFO@LAGALBANA.COM. You may also contact the Spanish Data Protection Agency for any questions regarding data protection: www.aepd.es
CONFIDENTIALITY.
LA GALBANA guarantees the confidentiality of the personal data stored in its RATs and will adopt regulatory measures to prevent, to the extent possible, its alteration, loss, processing, or unauthorized access. Once the data is no longer required, it will be deleted and the media on which the information containing the personal data provided will be destroyed or returned to the data subject, as applicable. The retention of copies of said information is not permitted.
The database is located, as well as the hosting of our website, by the company LA GALBANA. It is committed to respecting the confidentiality of the personal data collected in the Records of Processing Activities and using them in accordance with their purpose, as well as fulfilling its obligation to store them and adopt all measures to prevent alteration, loss, processing or unauthorized access to personal data.
MINORS.
We are aware of and especially sensitive to the importance of protecting children’s privacy, especially in an online environment. We do not knowingly collect any Personal Information from minors. If a parent or legal guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us.
Only children under 12 months of age and children over 15 years of age are admitted. UPDATES.
We reserve the right to periodically modify or revise the Privacy Policy, which changes will become effective upon posting the revised or modified Privacy Policy. Your continued use of the Platform following notification of such modifications on our website constitutes your acknowledgment and consent to such modifications to the Privacy Policy, as well as your acceptance of the terms of such modifications.
INFORMATION PROTECTION.
We take special care to implement and maintain the security of both the website and your information. For example, we use standard service generation procedures and policies to ensure the security of the information we collect and store, as well as to prevent unauthorized use of it. We require all third parties to apply similar security requirements in accordance with this Privacy Policy, and we conduct audits to verify our procedures. Although we apply reasonable measures to secure your information, we cannot be held responsible for the actions of anyone who gains unauthorized access or misuses our site, and we make no guarantees, express, implied, or otherwise, that such access will be prevented.
Therefore, these are OUR COMMITMENTS:
1. The information will not be used for purposes incompatible with those for which you have provided it to us. If it is to be used for an incompatible purpose, you will be provided with information and your consent will be requested.
2. We will not use your personal data for the purpose of making decisions based exclusively on the automated processing of your data that may produce any legal effect, unless it is necessary to enter into a contract, you explicitly consent to it, or it is authorized by law.
3. We guarantee that we respect the legally established terms of use and may develop tools and algorithms that help the website guarantee the confidentiality of the data it collects.
4. Personal data is routinely collected through various means, in paper or electronic format. If we have information that may come from third parties, we will inform you in our first communication or within one month at the latest.
5. In order to offer you products and services tailored to your interests, we may create a commercial profile based on this information.
6. All your information will be stored on our servers and will become part of our Processing Activity Records. 3. LAW ON INFORMATION SOCIETY SERVICES AND ELECTRONIC COMMERCE
In compliance with the information requirements of the LSSI-CE, we provide you with the following information:
Company Name: LA GALBANA
Tax ID No.: 30777148C
Registered Office: C/MERCED 34 – 11150 Vejer
Email: INFO@LAGALBANA.COM
4. SOCIAL MEDIA PRIVACY POLICY
INFORMATION
LA GALBANA informs the USER that it has created a profile on the following social media platforms: Indicate: Facebook, Instagram, and YouTube.
LA GALBANA is responsible for the processing of the user’s personal data on these social media platforms and informs the user that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD).
PURPOSE
Maintain a relationship between the USER and LA GALBANA, which may include the following operations: Process requests and inquiries submitted to the controller
Inform about activities and events organized by the controller
Inform about products or services offered by the controller
Interact through official profiles.
LEGAL BASIS
Legal basis for processing: Article 6.1.a GDPR. The data subject has given their consent for the processing of their personal data for one or more specific purposes.
The USER has a profile on the same social network and has decided to join the social network as LA GALBANA, thereby showing interest in the information published there. Therefore, when requesting to follow our official profiles, they provide their consent for the processing of the personal data published on their profile.
The USER can access the privacy policies of the social network itself at any time, as well as configure their profile to guarantee their privacy.
LA GALBANA has access to and processes the USER’s public information, especially their contact name. This data is only used within the social network itself and will only be incorporated into a LA GALBANA file when necessary to process the USER’s request.
RETENTION
Data retention criteria: Data will be retained as long as the USER does not revoke the consent given, as indicated in this privacy policy.
RECIPIENTS/COMMUNICATIONS
Data Communication: The information provided by the USER through LA GALBANA’s social networks, including their personal data, may be published, depending on the services the USER uses, and may therefore be publicly available to other third-party users of the social networks. From the profile of each social network, the USER can configure which information they wish to make public in each case, view the permissions granted, delete or deactivate them, as well as any third-party application they no longer wish to use.
No communication of personal data to third parties outside the social network is planned, except, if essential for the development and execution of the purposes of the processing, to our providers of communications related services, with whom the CONTROLLER has signed the confidentiality and data processor agreements required by current privacy regulations.
RIGHTS
The USER’s rights: These rights may only be exercised in relation to information under the control of LA GALBANA.
The right to withdraw consent at any time.
The right to access, rectify, transfer, and erase your data, and to restrict or object to its processing.
The right to file a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current regulations.
You can exercise your rights of access, rectification, erasure, and portability of your data, and to restrict or object to its processing at: C/Merced 34 – 11150 Vejer de la Frontera (Cádiz).
Likewise, if you disagree with the management of your information, you have the right to file a complaint with the Supervisory Authority at: www.aepd.es
USE OF THE PROFILE
LA GALBANA will perform the following actions:
Access to public profile information.
Publish on the USER’s profile all information already published on LA GALBANA’s social network.
Send personal and individual messages through the social network’s channels. Page status updates will be published on the USER’s profile.
The USER can always control their connections, delete content that no longer interests them, and restrict who they share their connections with; to do so, they must access their privacy settings.
POSTS
Once the USER becomes a follower or has joined the LA GALBANA social network, they may publish comments, links, images, photographs, or any other type of multimedia content supported by the network.
In all cases, the USER must be the owner of the published content, hold the copyright and intellectual property rights, or have the consent of the affected third parties.
Any publication on the social network, whether text, graphics, photographs, videos, etc., that violates or is likely to violate morality, ethics, good taste, or decorum, and/or that infringes, violates, or infringes intellectual or industrial property rights, image rights, or the law, is expressly prohibited.
In these cases, LA GALBANA reserves the right to immediately remove the content without prior notice and may request the permanent blocking of the USER.
LA GALBANA will not be responsible for the content freely published by a USER. The USER must be aware that their posts will be visible to other users, and therefore they are primarily responsible for their privacy.
Images published on the social network will not be stored in any file by LA GALBANA, but will remain on the social network.
DATA OF MINORS OR PEOPLE WITH SPECIAL DISABILITIES
Access and registration through LA GALBANA’s social media is prohibited to persons under 18 years of age.
If the USER has special needs, the intervention of their guardian or legal representative, or their legal representative with a valid document proving such representation, will be required.
LA GALBANA is expressly exonerated from any liability that may arise from the use of social media by minors or people with special needs.
LA GALBANA’s social media does not knowingly collect any personal information from minors. Therefore, if the USER is a minor, they should not register, use LA GALBANA’s social media, or provide any personal information.
Terms and Conditions
1. INTRODUCTION
This General Terms and Conditions (hereinafter GTC), together with the documents mentioned therein, establishes the conditions governing the purchase of services from the website WWW.LAGALBANA.COM, owned by LUIS MAPELLI CAFFARENA AND AMALIA SERRANO, with registered office at C/ Merced 34, 11150 Vejer de la Frontera (Cádiz), and email address: info@lagalbana.com.
We ask you to read these GTC carefully before using this website.
By using this website or making a reservation through it, you are bound by these GTC, which may be modified from time to time. However, the GTC in force at the time of use of the website or conclusion of the contract will apply.
The USER may access, print, download, and save the GTC at any time. These Terms and Conditions will be permanently accessible on the Website. through the link www.lagalbana.com
The elements of the Website, as well as the services listed for sale, were originally created, in their idea, image, production system, etc., expressly by our company. Reproduction, publication, transmission, modification, or distribution by any means of any element of this Website is expressly prohibited. The photographs, images, illustrations, designs, graphics, icons, and any other element that forms part of the Website are the exclusive property of LAGALBANA.
2. EXECUTION OF THE SALES CONTRACT
APPLICABLE REGULATIONS
The services offered, along with their main features and prices, appear on the screen.
LA GALBANA reserves the right to decide, at any time, the products and/or services offered to Customers. Thus, LA GALBANA may, at any time, add new services to those currently offered. Likewise, LA GALBANA reserves the right to withdraw or cease offering, at any time and without prior notice, any of the services offered.
The GTC regulate the distance selling relationship between LA GALBANA and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the current regulations on the Protection of Personal Data (Regulation (EU) 2016/679), Law 7/1996, of January 15,of Retail Trade Regulation and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, and Directive 2009/22/EC of the European Parliament and of the Council of April 23, 2009, on injunctions for the protection of consumer interests.
Once on www.lagalbana.com, and to access the contracting of the different services, the User must follow all the instructions indicated in the RESERVATION process, which will imply reading and accepting all the general and specific conditions set forth on www.lagalbana.com.
RESERVATION PROCESS
The user can book the desired service online, whether it be an apartment.
The availability of the services offered by La Galbana through its website may vary depending on customer demand. In general, all services offered are listed as available. However, all reservations are subject to availability and confirmation by us.
To make any reservation at www.lagalbana.com, the client must be of legal age.
The Client chooses any Service offered by La Galbana. The services offered, along with their main features and prices, appear on the screen.
The use of these services implies full and unreserved acceptance and validity of each and every one of the Terms and Conditions, which will be automatically incorporated into the contract signed with La Galbana, without the need for their written transcription.
BOOKING PROCEDURE:
Send an email to info@lagalbana.com
Enter the following information: dates and number of guests.
Select the desired apartment.
Enter personal and payment details.
Accept the Terms and Conditions and Privacy Policy.
Make a reservation and pay 50% of the total price.
Receive confirmation via email.
To confirm the reservation, the user must provide their credit card details. Once the reservation is processed, they will receive a confirmation email. This email will serve as proof of the contract. Our confirmation process is usually very short or even immediate.
The contract will be stored electronically. It is also recommended that the client print and/or save a copy on a durable medium, as well as the receipt sent by La Galbana via email.
– Reservations must include credit card details.
The credit card used to make the reservation must be the same name as the guest staying at the property. The credit card used for the reservation will be requested upon arrival to verify the information provided is correct. The credit card holder must be present at the time of booking.
SPECIAL OFFERS
Special offers have a specific validity period, which can be consulted in the specific terms and conditions.
BILLING
The invoice will be delivered via email upon departure upon request.
3. PRICE
The price of each service will be as stipulated at any given time on our Website and is expressed in Euros (€).
Prices relating to the reservation are indicated before, during, and after the reservation, and refer to each apartment and are indicated for the number of people and date selected.
Upon confirmation of the reservation, the Client will be informed of the total price, including taxes.
Unless otherwise indicated on the Website, the price does NOT include any options (such as breakfast, half board, full-board, etc.) that were not expressly offered at the time of booking the Service.
Prices include the VAT applicable on the day of the reservation, but any change in the applicable VAT rate will be automatically reflected in the price indicated on the billing date.
The prices on this Website include applicable taxes (for example, VAT). The final invoice therefore includes a breakdown of the price of the service(s) purchased and any applicable taxes.
Any changes or introduction of new legal or regulatory fees imposed by the competent authorities will be automatically reflected in the price indicated on the billing date.
Finally, please note that some promotional offers are only available on the Site and are sold exclusively online, but under no circumstances at the Establishment’s reception desk.
4. PAYMENT METHOD
At www.lagalbana.com, we accept the following payment methods:
– Bank transfer to the account number provided at the time of the reservation request – Cash payment up to a maximum of €999 for extras such as parking
By accepting the Terms and Conditions, the user expressly authorizes La Galbana to automatically charge for its services, using the bank card details provided when booking the apartment.
La Galbana will store the user’s bank card details for the period necessary to verify that any additional charges incurred after check-out have been fully covered. Therefore, La Galbana will temporarily store this data for the sole purpose of charging any additional charges incurred by the user until check-out and that have not been paid at check-out.
Once Galbana has verified that the user has paid for all services, it will delete all bank card information, where appropriate in compliance with its legal obligations. This means that if the user were to purchase Galbana’s services again, they would have to provide their bank details again.
The user declares that they are the holder of the bank card provided for payment of the services provided by Galbana and/or that it belongs to a third party who has expressly authorized them to use it.
The user guarantees that the personal and billing information provided to Galbana is true, accurate, current, and complete, and is responsible for notifying Galbana of any changes to the information so that the corresponding payment can be made.
If Galbana is able to prove that the user has committed fraudulent practices in relation to the use of the bank card to pay for services provided through the online checkout process, Galbana reserves the right to initiate any legal action that may be available to it.
5. TAXES
All services on this website include legally established taxes.
In the event that the tax rate changes between the reservation date and the service date, creating a disparity according to tax regulations, the rate that will be applied to the final price will be the one applicable at the time of service, even if this would result in an increase in relation to the total price indicated to the customer in the reservation.
6. CANCELLATION POLICY
La Galbana Apartments
Cancellation is free up to 48 hours in advance. If you wish to cancel your reservation, please let us know at least two days before your stay. We will cancel your reservation free of charge. Otherwise, we will charge you the amount corresponding to the first night’s stay. The credit card is only a guarantee. Cancellations by the user will not incur any early cancellation fees.
If you wish to exercise your right of withdrawal, please read the corresponding section of these Terms and Conditions carefully.
NO SHOW (NO SHOW ON THE START DAY OF THE RESERVATION)
Unless the cancellation has been made in accordance with the preceding paragraphs, if you do not show up at the accommodation before 11:00 a.m. on the day following the start date of the reservation, the reservation will be automatically canceled in full, and a “No Show” charge for the first night of the reserved room will be applied to the credit card used to guarantee the reservation, with no refund of any amount.
7. WITHDRAWAL
According to the regulations, consumers and users have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without needing to state a reason and without incurring any costs, except those provided for in Articles 107.2 and 108 of Royal Decree 1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.
This right of withdrawal does not apply, among others, to:
– Provision of services already performed or commenced.
– The provision of accommodation services or services related to recreational activities, if the contract stipulates a specific date or period of performance.
The deadline to withdraw from the service provision contract is 14 calendar days from the date the contract is signed. Provided that an accommodation date has not been set, the user must inform Galbana. your wish to exercise this right, which you may do by completing the following WITHDRAWAL FORM.
Exercising the right of withdrawal results in the cancellation of the service. Galbana will notify the consumer of receipt of such withdrawal on a durable medium.
Withdrawal implies that Galbana will refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for its payment (provided that the contracted service does not fall within the exceptions indicated above).
Once we receive the request, we will contact the customer with the details of the refund.
8. SPECIAL CONDITIONS
– Hours: Check-in is from 4:00 PM to 9:00 PM and check-out is until 11:00 AM.
– Parking: Vejer’s historic center is primarily pedestrianized. Although street parking is available, availability is often limited. We have limited parking spaces available at a price of €20 per day during high season and €15 during other seasons. Otherwise, there is a public parking lot near our apartments. Our parking lot is located in the same complex as the apartments.
– Extra beds and cribs: Extra beds are available per room and upon request. Please leave a message at info@lagalbana.com and we will confirm which specific apartments have availability.
–Pets: Pets are not allowed in our apartments.
–Smoking Policy: In accordance with Law 28/2005, on health measures related to tobacco and the regulation of the sale, supply, consumption, and advertising of tobacco products, our accommodation is a non-smoking establishment.
–The swimming pool is communal, located in the central area of La Galbana, and registered in the SILOE swimming pool control system.
9. MINORS POLICY
Minors under 18 years of age must stay at the hotel accompanied by their parents, guardians, or duly authorized adults. Hotel staff may request relevant documentation identifying the adults as their parents/guardians or authorized persons.
10. PUBLIC ORDER
The user agrees to use the services in accordance with the law, morality, good customs, and public order, as well as with the provisions of these GTC. Consequently, they are obligated not to use the services for purposes or effects that are unlawful and/or contrary to the provisions of these Terms and/or General Conditions of Contract, harmful to the rights and/or interests of third parties, or that, in any way, may damage La Galbana’s services and/or its image.
11. QUALITY
La Galbana may, for greater flexibility and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided, or the Terms of Operation, Technical Conditions, and Terms of Use of the services. Likewise, users, in order to improve the service and establish an optimal level of quality, the ultimate objective of La Galbana, may suggest any modifications they deem useful by contacting the website managers at the following email address: info@lagalbana.com.
12. NOTIFICATIONS
For the purposes of providing appropriate notifications, the company designates the address specified in the legal notice as the contact address. The email address provided by the User during the registration process on our website will be used by the company to provide notifications to the User.
The User is obligated to keep the information referenced in this clause duly updated.
All notifications sent by the company to the User will be considered validly sent if they are made using the information and through the means indicated above.
The company is not responsible for any damage that may arise from the User’s failure to comply with their obligation to keep their contact information up to date.
13. LANGUAGE
In accordance with the provisions of Article 27.1d) of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, you are hereby informed that you may access our website, as well as the general terms and conditions of contract, and carry out any transaction in Spanish or English.
14. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
This Agreement is binding on both you and us, as well as on our respective successors, assignees, and legal representatives. You may not transfer, assign, encumber, or otherwise transfer a Contract, but you may assign or gift the purchased product to anyone you wish. We may transfer, assign, encumber, subcontract, or otherwise transfer a Contract or any of the rights or obligations arising from it to us or to us at any time during the term of this Agreement. For the avoidance of doubt, such transfers, assignments, encumbrances, or other transfers will not affect any statutory rights you may have as a consumer, nor will they invalidate, reduce, or otherwise limit any warranties, whether express or implied, that we may have granted you.
15. FORCE MAJEURE
We will not be liable for any failure to perform, or delay in the performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
Force Majeure Events include any act, event, failure to perform, omission, or accident beyond our reasonable control, including, but not limited to, the following:
1. Strikes, lockouts, or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster. 4. Home confinement, such as in the case of COVID and similar circumstances.
5. Inability to use trains, ships, airplanes, motor transport, or other means of transport, whether public or private.
6. Inability to use public or private telecommunications systems.
7. Acts, decrees, legislation, regulations, or restrictions of any government or public authority. 8. Strikes, failures, or accidents involving maritime, river, postal, or any other type of transport.
Our obligations under the Contracts will be deemed suspended for the duration of the Force Majeure Event, and we will have an extension of the time to perform those obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that will allow us to perform our obligations under the Contract despite the Force Majeure Event.
16. APPLICABLE LAW AND JURISDICTION
The use of our website and any product purchase contracts made through it shall be governed by Spanish law. Any dispute arising from or related to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, and in particular those of the buyer’s domicile.
If you are contracting as a consumer, nothing in this clause affects your rights under current legislation.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, we provide customers with the following link to access the European Union’s online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
17. COMPLAINT FORMS
In accordance with Decree 72/2008, of March 4, regulating complaint and claim forms for consumers and users in Andalusia, we hereby inform you of the existence of complaint forms available to the public, which may be requested by sending a message to info@lagalbana.com.